F.A.Q SUPPORT OPTIONS

FREQUENTLY ASKED QUESTIONS:

or FAQs are listed questions and answers, all supposed to be frequently asked in some context, and pertaining to a particular topic. Since the acronym FAQ originated in textual media, its pronunciation varies; "fack," "fax," "facts," and "F.A.Q." are commonly heard. Depending on usage, the term may refer specifically to a single frequently asked question, or to an assembled list of many questions and their answers.

Originally the term FAQ referred to the Frequently Answered Question itself, and the compilation of questions and answers was known as a FAQ list or some similar expression. Today FAQ is more frequently used to refer to the list, and a text consisting of questions and their answers is often called an FAQ regardless of whether the questions are actually frequently asked (if asked at all). This is done to capitalize on the fact that the concept of a FAQ has become fairly familiar online – documents of this kind are sometimes called FAAQs (Frequently Asked and Anticipated Questions).

The term FAQ, and the idea behind it, has spread offline as well, even to areas not related to the Net at all. Even bottles of bicycle chain lubricant have been marketed with accompanying leaflets titled as a FAQ.

There are thousands of FAQ available on many subjects. Several sites catalog them and provide search capabilities—for example, the Internet FAQ Consortium.

OUR SOLUTION TO F.A.Q'S AND YOUR COMPANY:

Infomerchant Marketing Solutions offer a professional FAQ service where your customers can ask questions if they cant find the answers on your site's FAQ's. You will then have the option to answer the customer directly via EMail or you may use the question and ad your comments as an answer to it and make it public for others to read.

For a online Real-Time demo of the function, click on the FAQ option at the bottom of this page. An FAQ panel will pop up on the right side of your monitor and you will also be able to close it afterwards.

Richard and Umelda Kruger
InfoMerchant Marketing Solutions Team